Privacy Policy

thalora (“the Site,” “we,” “us,” or “our”) is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how data is collected, used, and safeguarded when you access our website or purchase our wall décor products.

Information We Collect

We collect only the data necessary to operate our business and provide a seamless shopping experience.

Personal and Order Details
When placing an order, you provide information such as your full name, billing and shipping addresses, email address, phone number, and order details (including selected items, sizes, and quantities). Payment information is processed securely by third-party providers and is not stored on our servers.

Technical Data
While browsing the Site, certain information is collected automatically. This may include your IP address, browser type, device characteristics, pages visited, and time spent on the Site. This data supports performance analysis, usage monitoring, and security.

Customer Support Data
If you contact us, any information you share—including emails, messages, or attachments—is used only to respond to your inquiry and improve our support services.

How We Use Your Data

Your information is used strictly for legitimate operational purposes, including:

  • Processing orders and providing delivery updates and confirmations

  • Responding to inquiries and delivering customer support

  • Detecting and preventing fraudulent or unauthorized activities

  • Improving website performance and user experience

  • Sending marketing communications only with your consent, with an option to unsubscribe at any time

  • Complying with legal and regulatory requirements

We do not use your personal data for unrelated purposes without your consent.

Sharing of Information

We do not sell, rent, or trade your personal information. Data is shared only when necessary to operate our services:

  • Shipping providers such as USPS or UPS receive delivery details to complete shipments

  • Payment processors such as PayPal or Stripe handle transactions securely

  • Service providers assisting with website operations may access limited data when required

  • Legal authorities may receive information when required by law or to protect our rights

All third parties are expected to maintain appropriate data protection standards.

Cookies and Tracking

We use cookies and similar technologies to improve functionality and user experience:

  • Essential cookies enable features such as shopping carts and secure checkout

  • Analytics tools help us understand site usage and improve performance

  • Marketing cookies may support personalized advertising and can be managed through your browser settings

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your data where applicable

  • Restrict or object to certain types of data processing

  • Request transfer of your data to another provider

You may also unsubscribe from marketing communications at any time using the link included in those emails.

Data Retention and Security

We retain essential records, such as order and transaction data, for legal and accounting purposes. Other personal data is stored only as long as necessary.

To protect your information, we use industry-standard safeguards, including SSL encryption, restricted access controls, and continuous system monitoring.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. Updates will be published on this page with a revised date. Continued use of the Site indicates acceptance of any changes.

Contact Information

If you have questions or requests regarding your personal data, please contact us:

Store: thalora
Email: contact@thalora.shop
Phone: +1 541 717 8417
Address: 900 H St, Baker City, OR 97814, USA