Returns & Refund Policy

At thalora, we aim to ensure a smooth and satisfactory shopping experience. If your purchase does not meet expectations, eligible physical products may be returned or exchanged within 30 days from the date of delivery, subject to the conditions below.

Refund Processing

Once your returned item is received and inspected, typically within 3–5 business days, you will be notified of the approval status.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Your bank or payment provider may require an additional 3–10 business days to complete processing

Return Approval Required

All returns must be authorized before being sent back. To initiate a request, contact us at contact@thalora.shop.

After approval, you will receive:

  • A prepaid return shipping label

  • Step-by-step instructions for packaging the item

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package

Returns sent without prior approval will not be accepted or processed.

Conditions for Eligibility

To qualify for a return, items must meet all of the following requirements:

  • The product must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be intact

  • Proof of purchase, such as an order confirmation or receipt, must be provided

  • The item must not be customized beyond the standard options available on the product page

Items Not Eligible for Return

The following items cannot be returned:

  • Custom or personalized products, including designs with added text or images

  • Final sale or clearance items

  • Products damaged after delivery due to misuse, mishandling, or improper installation

Issues With Orders

If your order arrives with a problem, please contact us promptly. This includes:

  • Damage during shipping, including frames, prints, or packaging

  • Incorrect items, sizes, designs, or colors

  • Missing parts or hanging hardware

We will review each case and provide an appropriate resolution.

Exchanges

To exchange an item, you must first complete the return process for the original product. Once your return is approved, you may place a new order separately. Any approved refund or credit can be applied toward the replacement purchase.

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: contact@thalora.shop
Phone: +1 541 717 8417
Address: 900 H St, Baker City, OR 97814, USA